Shipping policy

Thank you for shopping with Nexorium. We value every order and are committed to ensuring that your items are packaged securely, dispatched promptly, and delivered with care.

This Shipping & Fulfilment Policy explains how we process, ship, and track orders, as well as the responsibilities of both parties once an order has been handed to a carrier.

 

1. Order Processing

  • Processing Time: Orders are typically prepared and dispatched within one (1) business day (Monday through Friday, excluding public holidays).

  • Weekend & Holiday Orders: Orders placed on a Saturday, Sunday, or statutory holiday will be processed on the next business day.

 

2. Shipping Origin and Service Area

  • All orders are shipped from our facility in Portugal.

  • We ship to Europe only, subject to any carrier or governmental restrictions.

 

3. Shipping Methods and Estimated Transit Times

We partner with reputable carriers to offer a variety of shipping options, displayed at checkout based on your destination and order weight/size.

Estimated delivery windows are:

 

  • EU: approximately 1–5 business days

  • International Destinations: approximately 3–14 business days

Note: These timeframes are estimates only. Actual delivery times may vary due to factors outside our control, including customs clearance, local postal service operations, weather events, or peak-season demand.

 

4. Shipping Rates

  • All shipping charges are calculated automatically at checkout based on destination, carrier service, and the size and weight of the order.

  • We offer FREE Shipping for orders above 200€

 

5. Order Tracking

  • Every shipment includes tracking.

  • A confirmation email containing the tracking number and carrier information will be sent once your order leaves our facility.

 

6. Risk of Loss, Delays, and Carrier Responsibility

  • Once an order has been accepted by the carrier, title and risk of loss pass to the customer.

  • Collectibles by J is not liable for delays, mis-deliveries, or loss that occur while the shipment is in transit.

  • If a package is delayed, misrouted, or appears lost, please contact the carrier directly using the tracking number provided. We will gladly assist you with documentation or follow-up where possible.

 

7. Customs, Duties, and Import Taxes

  • International customers are solely responsible for any customs duties, VAT, import taxes, or brokerage fees imposed by their destination country.

  • These charges are not included in our product prices or shipping rates and will be collected by the appropriate customs authority, if applicable.

 

By placing an order with Nexorium, you acknowledge and accept the terms set forth in this Shipping & Fulfilment Policy. If you have any questions, please contact us at info@nexorium.org or through our Chat before completing your purchase.